Shipping policy

Last Updated: September 2026

At Skinny Water Culture, we work to get your order packed and on its way as quickly as possible. Shipping options, rates, and estimated delivery dates are presented at checkout and may vary based on your location, order size, weight, and shipping method selected.

Domestic Shipping

Orders shipped within the United States are sent using the shipping service selected at checkout.

Available shipping methods and estimated delivery times will be displayed during checkout.

Shipping times are estimates and are not guaranteed. Carrier delays, weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.

Free Shipping

When a free-shipping promotion is offered, the shipping method provided will be the method specified in the promotion or displayed at checkout. Unless otherwise stated, free shipping applies only to eligible orders and destinations.

Order Processing

Orders are generally processed and shipped within 1-2 business days. Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, sales, holidays, or other periods of unusually high order volume, processing may take longer. If there is a significant delay with your order, we will make reasonable efforts to communicate the delay.

Tracking

When your order ships, you will receive a shipping confirmation containing tracking information when tracking is available.

Tracking information may take some time to become active after an order has been shipped. Skinny Water Culture is not responsible for delays in carrier tracking updates.

International Shipping

We offer international shipping to destinations available at checkout.

International shipping rates and available services are calculated based on the destination, package size, weight, and shipping method available for the order.

International orders may take longer to arrive than domestic orders. Delivery times can vary significantly depending on the destination, carrier, customs processing, and local delivery service.

Customs, Duties & Taxes

Orders shipped outside the United States may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the purchase price or shipping charge paid to Skinny Water Culture.

Customers are responsible for providing accurate shipping information and complying with applicable import requirements.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before completing your purchase.

If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

If you realize that you entered an incorrect address after placing an order, contact us as soon as possible at support@skinnywaterculture.com. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, your building's management, and the carrier.

If your package is delayed or appears to be lost in transit, contact us at support@skinnywaterculture.com and we will work with you and the carrier to determine the next steps.

Skinny Water Culture is not responsible for packages that are stolen after confirmed delivery.

Questions About Shipping

support@skinnywaterculture.com